Managed Payments

For Charitable Organisations For Other Sellers

Frequently Asked Questions

Here are answers to some commonly asked questions to help our charity sellers navigate the move to managed payments.

What is managed payments and how does it affect charity sellers?

Managed payments provides an enhanced buying and selling experience on eBay. It provides sellers with one place to sell and get paid. For buyers, it provides more payment options like credit, Apple Pay, Google Pay,  PayPal, and PayPal Credit. The payouts get deposited directly into your charity’s bank account. You will also be able to leverage customised reports to understand the sources of payouts from payment methods used on eBay. If you use third-party selling tools, there should be no change in how you use those tools with managed payments. See here for more information on managed payments.

If I am a charity, what should I do now to prepare for managed payments?

Charities will be onboarded to managed payments in a phased manner. If you are already registered as a charity, you will be notified in phases throughout this year. As we continue to enable charities for managed payments, eBay will work closely with charities to ensure that the managed payments experience reflects your needs.

Please make sure that you are signed up for email notifications from eBay and the emails do not end up in your spam folder. By early 2021, eBay will manage payments for most sellers across the world, including charity sellers. Stay up-to-date on the managed payments roll-out for charities by returning to this page periodically for updates. If you have not been contacted but is interested in registering for eBay’s managed payments, please contact us at charityteam@ebay.com.

If I am a charity direct seller, how are the fees impacted by migrating to eBay’s managed payments?

Once you are activated on managed payments, we charge one final value fee when your item sells, and you don’t have to worry about third-party payment processing fees. Once your nonprofit status is verified, you will pay a final value fee at a special charity rate. This is calculated as 1.1%of your total amount of the sale, plus 17p per order. This does not include VAT. For more information on VAT, please visit this page.

The total amount of the sale is the entire amount the buyer pays, including any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees. For more information on all applicable fees and how they are calculated, please click here

If I am a charity direct seller and have received an invite to register for eBay’s managed payments, what should I do now?

Keep the documents highlighted in the next section handy for easy reference and registration process!

  • Login to your eBay account and click on the link to register for eBay’s managed payments
  • You will be directed to the onboarding flow that takes you through the registration process
  • Select the account type as “Business” and the business entity sub-category as “Charity”
  • Submit the required details as you navigate through the registration process
  • Watch for a confirmation email once you submit your registration details
  • You will hear from eBay on the status of your registration within 3 business days
  • Once your verification is successful, you will be notified with an email on the activation of your account on eBay’s managed payments

 

What documents or information do I need in order to be prepared for managed payments?

Make sure you have the following handy to expedite your enrollment.

Nonprofit/ charity organisational details:

  • Registered charity name and Charity number
  • Registered address
  • Phone number
  • Email address
  • Website URL
  • Document for evidence of nonprofit organisation and written constitution of the organisation (as applicable)
  • Charity’s logo (maximum file size of 12MB, minimum quality for jpeg/jpg of 90%)
  • Charity specific details such as organisation’s donor/volunteer base, cause areas, and mission statement

Nonprofit/ charity’s bank account details:

  • Online banking access (if available)
  • Account number (in the name of your charity organisation)
  • Sort code

Primary contact (eBay account holder) & trustee details:

Primary contact is authorised to manage this eBay account on behalf of the nonprofit organisation. Charity trustees are the people who share ultimate responsibility for governing a charity and directing how it is managed and run. A trustee may also be the primary contact for the eBay account.

A trustee needs to authorise the primary contact to manage all eBay related activities on behalf of the nonprofit organisation. The letter of authorisation needs to be completed, printed on company letterhead and signed by a trustee. The sample letter of authorisation can be downloaded while going through the onboarding flow.

  • Full name
  • Date of birth
  • Home address
  • Job title
  • Nationality
  • Letter of authorisation (applicable if the account holder is not a trustee)

Why do you need additional information from me aside from what you already have?

All of the information shared during registration allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer obligations, which helps keep eBay a trusted marketplace. We will use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information.

How does eBay use my ID information once verification is complete?

We protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorisation controls for data access. 

You can find further information on our data security procedures in our Security Center.

What will happen to my active listings when I migrate to managed payments?

When eBay manages your payments, all of your existing listings and buyer feedback will be retained. Any listing without existing activity will be automatically updated to use managed payments.

What reports will be available on managed payments?

After your account is activated on managed payments you will see consolidated sales and payment data in dashboards and reports within Seller Hub. You also will get a reporting interface which functions as a single location from which to access and pull consolidated data about your managed payments transactions. Please visit the Managed Payments page for more details on the reports.

What if I am a new charity that is not set up yet?

If you are a new charity that is not on eBay yet, please click here for instructions to get you set up. By 2021, eBay will manage payments for most sellers, including charity sellers. Check your email address on file or My Messages on eBay for a notification from us to register and have eBay manage your payments. If you haven’t received a notification yet and you are interested, please contact us at charityteam@ebay.com.

How will charities receive payouts from eBay community selling?

This process is not changing with managed payments at this time. Donations from eBay’s community sellers will continue to be processed by our partner, PayPal Giving Fund. Once a month, PayPal Giving Fund will collect and deliver 100% of all donations collected for that charity through the generosity of eBay sellers. Your charity will continue to receive these donations to your PayPal account.

Can I list on eBay sites outside of the UK?

You may create listings on select eBay sites outside of the United Kingdom, such as the United States (www.ebay.com), Canada (www.ebay.ca) and Germany (www.ebay.de). We will continue to expand international selling to more countries in the coming months. However, international buyers can still shop on ebay.co.uk if you ship internationally. For more details, click here.

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