Managed Payments

Frequently Asked Questions

Here are answers to some commonly asked questions to help our charity sellers navigate the move to managed payments.

How can I tell if I’m set up correctly as a Direct Seller?

You can see if you’re set up correctly as a Direct Seller by visiting the Settings tab on your Donation Dashboard at donations.ebay.com.

How do I set up a new charity that is not set up yet?

If you are a charity organisation and have inventory to sell on eBay, please follow the steps listed on this page.

If you are a charity organization and want to benefit from donations through community selling, please follow the steps listed on this page.

If I am a charity Direct Seller and have received an invitation to register for eBay’s managed payments, what are the next steps?

Pro tip: Keep the documents highlighted in the next section handy for easy reference and registration process.

Step 1: Sign into your eBay Account

  • Click on the link to register for eBay’s managed payments.
  • You will be directed to the onboarding flow that takes you through the registration process.

Step 2: Select Account Type as “Business”

  • Select the business entity sub-category as “Charity”.
  • Submit the required details as you navigate through the registration process.
  • Watch for a confirmation email once you submit your registration details.
  • You will hear from eBay on the status of your registration within 3-5 business days.

Step 3: Get Set to Sell

  • Once your verification is successful, you’ll be notified with an email on the activation of your account on eBay’s managing payments.

What documents or information do I need to onboard as a charity Direct Seller?

Keep the following information handy in order to onboard as a charity Direct Seller.

Charity Information:

  • Registered charity name, number, registered address, phone number, email, and website
  • Charity mission statement, logo, donor and volunteer base, cause area
  • Proof of charity registration and written constitution of the organisation (as applicable)

Identity Information:

  • Primary contact for the seller account (name, address, date of birth)
  • Letter of authorisation for the primary contact signed by the trustee, printed on charity letterhead. A sample letter of authorisation can be downloaded from the onboarding flow.
  • Trustees information (name, address, date of birth)

Bank Information:

  • Bank account registered to the charity (online banking access if available, account number, sort code)

My charity already has an account set up as a Direct Seller. Can I add another seller to my charity?

If your charity is already onboarded on eBay as a Direct Seller, but you would like to add another Direct Seller, please follow these steps:

Step 1: Gather Documentation

Make sure you have the following handy to expedite your enrolment:

  • Registered charity name, number, registered address.
  • Proof of charity registration and written constitution of the organisation (as applicable).
  • Primary contact for the seller account (name, address, date of birth).
  • Letter of authorisation for the primary contact signed by the trustee.

Step 2: Register for eBay’s managed payments

  • Create an eBay business user ID for your charity or designated Direct Seller.
  • Register on eBay on behalf of your charity.
  • Watch for a confirmation email.

Step 3: That’s it! Start selling.

  • Once your information is verified within 3-5 business days, you’re good to start selling on eBay!

 

Can I be a Direct Seller for multiple charities using the same account?

You’ll be able to sell for one charity using your eBay account. If you are a Direct Seller for multiple charities, you’ll need to sign up and onboard with separate accounts.

Why did PayPal Giving Fund collect the donation from our charity PayPal account?

This can happen if your account is not set up as a Direct Seller for the charity. To check if your charity is registered as a Direct Seller on eBay go to donation.ebay.co.uk and click on the “Settings” tab If you don’t see a Direct Seller notification on the “Settings” tab, then your account is not set up as a business account for the charity. To get set up appropriately, you need to create an eBay business account and onboard as a charity following the steps listed above on this page.

I am a Direct Seller for a charity. Why am I receiving invoices to pay donations?

Your seller account may not be set up correctly. This can happen if your account is not set up as a Direct Seller for the charity. You can onboard as a charity following the steps listed above on this page.

Why was I charged fees even though I am set up as a Direct Seller?

Charities still benefit from eBay waiving standard listing fees. Charity Direct Sellers using managed payments will no longer pay PayPal fees. Instead, they’ll pay an updated final value fee at a special charity rate, with no third-party payment processing fees. Most charities’ fees should be lower overall than they were before.

Your final value fee at a special charity rate will be 1.1% +17p per transaction (VAT not included), and charities won’t have to pay third-party payment processing fees.

How much will charities be charged now?

Once eBay starts managing payments, charities will pay only one final value fee, consisting of a variable percentage of the total amount of the sale (including shipping, taxes, and any other applicable fees), plus a fixed charge per order. Most charities’ fees should be lower overall than they were before.

The charity rate is 1.1% +17p per transaction (VAT not included), and charities will not have to pay third party payment processing fees.

Example for UK charity Direct Seller fee (Then vs. Now)

NOTE: The eBay charity final value fee and third-party processing fee do not include VAT. For more information on VAT, please visit this page.

 

What does it mean when eBay is managing my payments?

When eBay is managing your payments, it enhances the buying and selling experience on eBay by providing sellers with one place to sell and get paid, and buyers more ways to pay. With managed payments on eBay, we are simplifying and streamlining the payments experience to enhance the overall customer experience for both buyers and sellers on our marketplace. For sellers, this means streamlined operations with one place to sell and get paid. For buyers, this means more flexibility and choice in how they pay, with more ways to pay than ever.  For more content, see this page.

Why is eBay moving to manage payments from the current relationship with PayPal?

eBay and PayPal both came to fruition two decades ago, at a time when consumers were new to entering their credit card information online. Times have changed significantly, and we recognise that managing payments is a key foundational component of modernizing our marketplace, one that provides the right flexibility to shape experiences between buyers and sellers.

How does eBay managing payments differ from PayPal?

Before eBay managed payments, charity Direct Sellers had to juggle between two sets of accounts, reports, online tools, policies, and customer service. eBay now manages the end-to-end selling experience, including payments. Charities will have one place to manage all of their sales activity. Also, there are no third-party processing fees for managed payments.

 

What are the benefits to charities?

eBay managing payments makes it simpler for charity Direct Sellers to get paid on eBay.

This means:

  • No more PayPal payment processing fees
  • Charities get paid directly to their bank account, not their PayPal account
  • Most charities will pay less fees than before
  • Charities can also access everything they need in one place: consolidated fees, customised reports, refunds and returns, and labels. If you use third-party tools, there should be no change to how you use them.

How long will it take to receive the money from sales?

With eBay managed payments, payouts are sent directly to the Direct Seller’s bank account, eliminating the need to transfer funds from PayPal. Sellers can choose to schedule payouts weekly or daily, as funds are available. Payouts to seller bank accounts are initiated within two (2) business days of an order confirmation, regardless of the buyer’s payment method.

Please see here for more information on how payouts work.

How will moving to managed payments change charities' invoices?

eBay has created a simpler and more modern process to pay your eBay fees and expenses.

  • Following your activation for eBay to manage your payments, you will no longer receive a monthly invoice and your eBay selling fees and expenses will be collected from your processing and available funds.
    • If your processing and available funds aren’t sufficient to cover these amounts, we will charge your payment method on file (debit or credit card, and/or linked bank account).
    • Examples of eBay selling fees include but are not limited to: insertion fees, listing upgrades, and shop subscription fees.
  • You will be able to find information on fees and expenses via the reports functionality in the Payments tab in Seller Hub.

You must still pay any outstanding amounts that are reflected on existing invoices.

How much notice will charity Direct Sellers be given before the change to eBay managing payments?

Existing charity sellers will be invited in phases to register for eBay to manage your payments and will be allowed several weeks to transition over to managed payments. eBay encourages sellers to migrate as soon as they receive the invitation to take advantage of eBay managing their payments without interruption to accounts.

When and how do charity Direct Sellers register for managed payments?

If you are a new charity organisation with inventory to sell on eBay, please follow the steps listed above on this page to register.

Existing sellers who have been identified as using eBay features and tools that are compatible with managed payments will receive a notification to join in the coming weeks. The notification will provide detailed instructions on required steps to update and verify their account information.

What happens if charity Direct Sellers miss this deadline to register for managed payments?

If you receive a notification, we recommend that you register as soon as you can, to benefit from eBay managed payments without interruption to your account. Eventually, all sellers will be required to migrate to managed payments.

What happens if charity Direct Sellers don’t register for managed payments? Can they stay with PayPal?

eBay managed payments is the new way to do business on eBay, and eventually all sellers will need to transition. Please see here for further information.

What will happen to charity Direct Seller PayPal accounts when they have migrated to managed payments?

Donations to the charity from Give at Checkout and Community Selling will continue to be paid out through PayPal Giving Fund to the charity’s registered PayPal account. If you’re a charity organisation and want to benefit from donations through Give at Checkout and Community Selling, please follow the steps listed on this page.

What will happen to my active listings when I migrate to managed payments?

With eBay managed payments, charities’ active existing listings and buyer feedback will be automatically updated and will reflect the different ways buyers can pay.

When items sell, will charities still receive credit for our final value fees?

Once activated for eBay managed payments, charities will pay an updated charity-specific final value fee, consisting of a percentage of the total amount of the sale, plus a 17p fixed fee per order. This fee is not inclusive of VAT. The final value fee will be automatically deducted from the sales proceeds and the rest will be paid out directly to a charity’s bank account. For more information on all applicable fees and how they are calculated, please see the details on this page.

Once eBay manages payments, will buyers still be able to pay with ApplePay, credit card, or debit card?

When eBay manages payments, it gives buyers a larger selection of payment options, such as credit cards, debit cards, Apple Pay, Google Pay, and PayPal. This will all be processed through eBay without a seller needing separate accounts to accept these payment methods. There will also be the option for buyers to save and store card information for future use. This experience will be similar to that of other online retailers. All payment options offered by eBay that are compatible with the buyer’s device or browser will automatically show up during checkout.

What happens if eBay manages payments for our Community Sellers but we’re not yet registered for eBay managed payments?

This should not affect charities. Community Selling proceeds will continue to be paid out through the Paypal Giving Fund to the charity’s PayPal account.

How will charities receive payments from Community Sellers? Will this change?

This process is not changing at this time. Donations from Community Sellers benefiting charities will continue to be processed by PayPal Giving Fund. Once a month, PayPal Giving Fund will collect your donations made from the generosity of eBay sellers, and your charity will receive this payment into your PayPal account.

If you are a charity organization and want to benefit from donations through community selling, please follow the steps listed on this page.

Why is a business account required to onboard to managed payments?

In order to migrate your charity to managed payments, your account needs to be a business account. When you register for managed payments, you will be prompted to switch to a business account. There is no additional charge and you will now benefit from the special charity rate and all your seller history will be retained.

What is included with a business account?

By upgrading your account, you will have access to additional features such as Seller Hub which allows you to manage your orders, optimise your listings, and research and monitor your performance. You can find more details about business accounts here.

Why do you need additional information from me?

All of the information shared during registration allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer (KYC) obligations, which helps keep eBay a trusted marketplace. We will use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information.

How does eBay use my ID information once verification is complete?

We protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration. To support this effort, we use firewalls and data encryption, for example, as well as physical access restrictions for our data centers and authorisation controls for data access.

You can find further information on our data security procedures in our Security Center.

How do I get set up as a new charity Direct Seller?

To get set up, please click here for instructions. By 2021, eBay will manage payments for most sellers, including charity Direct Sellers. Check your email address on file or My Messages on eBay for a notification to register and have eBay manage your payments. If you haven’t received a notification yet and you’re interested, please contact us at charityteam@ebay.com.

Can I list on eBay sites outside of the UK?

You may create listings on select eBay sites outside of the United Kingdom, such as the United States (www.ebay.com), Canada (www.ebay.ca) and Germany (www.ebay.de). We will continue to expand international selling to more countries in the near future. However, international buyers can still shop on ebay.co.uk if you ship internationally. For more details, click here.

How do I change my charity’s profile and logo?

If you have registered for eBay to manage your payments, you can change your charity information such as your logo, mission statement, and more by logging into your eBay account and clicking ‘Account Settings’ under My eBay.

If you haven’t registered for eBay to manage your payments, you can make changes to your profile anytime by logging into your PayPal Giving Fund Account and selecting “Edit Profile” from your dashboard.

Enroll (EIN)

Enroll (Charity)

Enroll (Register)

Charity Results (Charity)

Lookup (Charity)