Managed Payments

For Charitable Organisations For Other Sellers

Frequently Asked Questions

Here are answers to some commonly asked questions to help our sellers continue to sell for charity on managed payments.

What is managed payments and how does it affect when I sell for charity?

As a seller, you will be able to do everything that you were able to do previously with a few changes. With managed payments, your sale proceeds minus all applicable fees will be deposited in your registered bank account. eBay will provide a discount for the final value fee, equal to the percentage donated, upto a maximum discount of 70%. For more information on how the discount works, please click here. When the item sells, eBay will apply the charity discount while processing the sale transaction and the net amount will be deposited to your bank account. Donations to the charity will be collected after 21 days through our partner PayPal Giving Fund. In order to ensure that your donation is collected automatically, please continue to link your PayPal account as the donation payment method in the eBay account settings.  If we are unable to collect the donations automatically,  then you will be emailed an invoice from PayPal Giving Fund requesting payment for the donation. Once a month, PayPal Giving Fund will combine and deliver 100% of all donations collected for that charity.

How can I get onto managed payments as a seller?

If you are already a seller on eBay, you will receive an invite to register for eBay’s managed payments. You do not have to do anything at the moment as we onboard the sellers to managed payments in a phased manner. Please click here for more details.

As a seller on managed payments, how are my fees impacted when I sell for charity?

With managed payments, we will be applying the charity discount on the variable portion of the final value fee at the time of sale.  eBay will provide a discount on the variable portion of the final value fees, equal to the percentage donated, up to a maximum discount of 70%. For more information on how the discount works, please click here. If you have been notified to register for managed payments, you can learn more about the specifics here.

If I am a seller and have received an invite to register for eBay’s managed payments, what should I do now?

You should follow the step by step instructions to onboard onto eBay’s managed payments.

What will happen to my charity listings when I onboard onto managed payments?

Starting late July, selling for charity will be enabled on eBay managed payments. There will be no impact to existing listings supporting charity, these will be automatically migrated to managed payments.

 

If I am a seller on managed payments, how can I sell for charity?

The process is the same on managed payments.

Step 1: Select a charity and donation amount when you list an item on eBay

  • On your eBay listing, look for the charity ribbon and select the option to “Donate a portion to charity”
  • Select a charity from the list of options or search for another charity
  • Select the percentage (10-100 percent) of your selling price that you would like to donate
  • Verify the charity and donation percentage on your item by checking the information included in the item description
  • List your item and wait for it to sell!

Step 2: Sell and Ship

  • Sell your item as either a fixed price or auction listing
  • Ship the item to the buyer after full payment has been collected. The donation is not collected until the transaction is complete
  • With managed payments, sale proceeds minus all applicable fees will be deposited in your registered bank account

Step 3: Receive a donation receipt

  • Donations to the charity will be collected after 21 days by PayPal Giving Fund via invoice or your linked PayPal account. 
  • In order to ensure that your donation is collected automatically, please continue to link your PayPal account as the donation payment method in your eBay account settings. If we are unable to collect the donations automatically, then you will be emailed an invoice from PayPal Giving Fund requesting payment for the donation. 
  • Once a month, PayPal Giving Fund will combine and deliver 100% of all donations collected for that charity.

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