Have Access to Great Inventory?

Tap into eBay’s global marketplace of over 138 million active buyers by setting your charity up as a Charity Seller.

Let’s Get You Set Up as a Charity Seller

Step 1:

Gather Documentation

Make sure you have the following handy to expedite your enrolment:

Charity Information

  • Registered charity name, number, registered address, phone number, email, and website
  • Charity mission statement, logo, donor and volunteer base, cause area
  • Proof of charity registration and written constitution of the organisation (as applicable)

Identity Information

  • Primary contact for the seller account (name, address, date of birth)
  • Letter of authorisation for the primary contact signed by the trustee
  • Trustees information (name, address, date of birth)

Bank Information

  • Bank account registered to the charity (online banking access if available, account number, sort code) 

Step 2:

Register on eBay to manage your payments

  • Create an eBay business user ID for your charity or designated Seller
  • Register on eBay on behalf of your charity
  • Ensure that the name, address, and charity information on your checking account match the name and information on your eBay account
  • Watch for a confirmation email

Step 3:

Get Selling!

  • Once your information is verified, you’re good to sell on eBay!

Step 1:

Gather Documentation

Make sure you have the following handy to expedite your enrolment:

Charity Information

  • Registered charity name, number, registered address, phone number, email, and website
  • Charity mission statement, logo, donor and volunteer base, cause area
  • Proof of charity registration and written constitution of the organisation (as applicable)

Identity Information

  • Primary contact for the seller account (name, address, date of birth)
  • Letter of authorisation for the primary contact signed by the trustee
  • Trustees information (name, address, date of birth)

Bank Information

  • Bank account registered to the charity (online banking access if available, account number, sort code) 

Step 2:

Register on eBay to manage your payments

  • Create an eBay business user ID for your charity or designated Seller
  • Register on eBay on behalf of your charity
  • Ensure that the name, address, and charity information on your checking account match the name and information on your eBay account
  • Watch for a confirmation email

Step 3:

Get Selling!

  • Once your information is verified, you’re good to sell on eBay!

Watch for your profile page to appear on eBay within 3-5 business days.

You can make changes to your profile anytime by logging into eBay and selecting “Account Settings” from My eBay.

Maximise Your Charity Seller Experience

When you onboard as a Charity Seller on behalf of your charity, your listings are specially marked, calling attention to the listing. Your charity listings will include both our signature blue and yellow charity ribbon and the eBay Giving Bar, which displays your logo, mission statement, and the amount that will benefit the charity.

Socialise it. Use your social media, email, website, and other promotional vehicles to encourage donors to buy items that support your organisation. We even provide easy-to-use tools and templates for our charity partners. Visit Resources for Charitable Organisations for downloads and links.

Maximise Your Charity Seller Experience

When you onboard as a Charity Seller on behalf of your charity, your listings are specially marked, calling attention to the listing. Your charity listings will include both our signature blue and yellow charity ribbon and the eBay Giving Bar, which displays your logo, mission statement, and the amount that will benefit the charity.

Socialise it. Use your social media, email, website, and other promotional vehicles to encourage donors to buy items that support your organisation. We even provide easy-to-use tools and templates for our charity partners. Visit Resources for Charitable Organisations for downloads and links.

Charity Seller Frequently Asked Questions

How can I tell if my eBay Seller account is set up correctly as a charity?

You can see if you’re set up correctly as a Charity Seller in My eBay. Go to the Account settings of My eBay and select the Business Information link under Personal Info.

How do I set up a new charity selling account?

If you are a charity organisation and have access to inventory that you want to sell on eBay, please follow the steps listed on this page.

If I'm a Charity seller, what are my selling fees?

When you list and sell items on eBay, we charge selling fees. Once you’re activated on managed payments, we simply charge one final value fee when your item sells—and there are no third-party payment processing fees.

Once your charity status is verified, you will pay a final value fee at the special charity rate, calculated as 1.1% of your total amount of the sale, plus 17p per order. (The total amount of the sale is the entire amount the buyer pays, including any handling charges, the shipping service the buyer selects, sales tax, and any other applicable fees). If you’ve been notified to register for managed payments, please click here to find more information on all applicable fees and how they are calculated.

Here’s an example of how managed payments may work for you, your specific situation will vary.

Example of eBay’s managed payment fees

Please note: In addition to Final Value Fees, you may also need to pay additional fees on eBay if you use any subscription services or optional listing upgrades. Visit our Selling fees help page for more information.

 

Why was I charged fees even though I'm set up as a Charity Seller?

Charities pay a final value fee at a special charity rate, with no third-party payment processing fees. Most charities’ fees should be lower overall than they were before. Your final value fee at a special charity rate will be 1.1% of your total amount of the sale, plus 17p per order.

Advanced listing upgrade fees such as reserve price or subtitle will be charged. Learn more about selling fees.

 

As a Charity Seller, when will payments for items sold be received in my charity's bank account?

Payouts are sent directly into the bank account set up for the charity. You can choose to schedule these daily as funds are available, or weekly. Regardless of how the buyer pays, payouts are consistently initiated Monday through Friday, within two (2) business days of order confirmation. Once a payout is initiated, funds will be available in your bank account within normal bank processing times, typically within 1–4 business days.

What documents or information do I need in order to register as a Charity Seller?

Keep the following information handy in order to register as a Charity Seller.

  • Charity Information:
    • Registered charity name, number, registered address, phone number, email, and website
    • Charity mission statement, logo, donor and volunteer base, cause area
    • Proof of charity registration and written constitution of the organisation (as applicable)
  • Identity Information:
    • Primary contact for the seller account (name, address, date of birth)
    • Letter of authorisation for the primary contact signed by the trustee
    • Trustees information (name, address, date of birth)
  • Bank Information:
    • Bank account registered to the charity (online banking access if available, account number, sort code)

Why do you need additional information from me?

All the information shared during registration allows us to send your payouts and comply with Anti-Money Laundering (AML) and know-your-customer (KYC) obligations, which helps keep eBay a trusted marketplace. Our data security procedures ensure that the information you share with us is safe. We will use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information in our Security Centre. For more information, please visit Managed Payments.

How does eBay use my ID information once verification is complete?

Our data security procedures ensure that the information you share with us is safe. We’ll use and share the information you submit as described in the Payments Terms of Use. Learn more about how eBay protects your personal information in our User Privacy Notice. For more information, please visit Managed Payments.

How do I make sure that my charity's selling account is set up correctly to accept buyer payments to our bank account?

When eBay manages your payments, your payouts will go directly to your bank account. eBay will deduct fees, expenses and other selling costs directly from your payouts before they are sent to your bank account. You can track the status of your payouts in My eBay and in Seller Hub. You can schedule payouts at a frequency you choose (daily, as funds are available, or weekly). Regardless of how the buyer pays, eBay will initiate a payout within 2 business days of confirming the buyer’s order. Check eBay help pages for information on getting paid for items you sold.

Can I be a Charity Seller for multiple charities using the same account?

If your eBay account entity type is “charity,” you’ll only be able to sell for one charity using that specific account. If you are a Charity Seller for multiple charities, you’ll need to create a separate account for each organisation and register them as a charity.

What does it mean when eBay manages payments, and how does it affect charity sellers?

Managing payments is the way business is done on eBay, and it’s essential to enhancing the buying and selling experience on the marketplace. It offers sellers one place to sell and get paid. For buyers, it provides more payment options like credit/debit and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit. Regardless of how the buyer pays, payouts are sent to your bank within 2 business days (Monday through Friday, excluding bank holidays) of confirming the buyer’s payment. You will also be able to download and export reports from Seller Hub. If you use third-party tools, there are no changes to how you use them. Those who integrate using eBay APIs can update their integrations to view payout information. Visit here for more information on managed payments.

Our charity has an active selling account. Can I set up a second selling account for our charity?

You can have multiple selling accounts for your charity. To ensure your account is set up correctly, please follow these steps:

Step 1: Gather Documentation

Make sure you have the following handy to expedite your enrolment:

  • Charity Information:
    • Registered charity name, number, registered address, phone number, email, and website
    • Charity mission statement, logo, donor and volunteer base, cause area
    • Proof of charity registration and written constitution of the organisation (as applicable)
  • Identity Information:
    • Primary contact for the seller account (name, address, date of birth)
    • Letter of authorisation for the primary contact signed by the trustee
    • Trustees information (name, address, date of birth)
  • Bank Information:
    • Bank account registered to the charity (online banking access if available, account number, sort code)

Step 2: Register for eBay’s Managed Payments

  • Create an eBay business user ID for your charity’s designated seller
  • Register on eBay as a charity seller
  • Watch for a confirmation email

Step 3: That’s it! Start selling.

Once your information is verified within 3-5 business days, you’re good to start selling on eBay!

 

What will happen to my active listings when I migrate to managed payments?

When eBay manages your payments, all your existing listings and buyer feedback will be retained. Any listing without existing activity will be automatically updated to use eBay managed payments.

What reports are available on managed payments?

Once you are on the managed payments platform, you can download and export reports from the Seller Hub. Examples of reports include monthly statements, payout, order and post-transactions reports, and performance insights. The transaction report provides details of each transaction, including the fees. The payout report provides a reconciliation of all transactions that contributed to the daily payout into your bank account. Payout schedule can be set to daily or monthly through the Seller Hub.

Can I list on other countries' eBay sites such as eBay.com, eBay.au, etc.?

You may create listings on select eBay sites outside of the United Kingdom, such as the United States (www.ebay.com). We will continue to expand international selling to more countries in the near future. However, international buyers can still shop on eBay.co.uk if you ship internationally. For more details, click here.

Why did PayPal Giving Fund collect the donation from our charity PayPal account?

This can happen if your eBay selling account was not registered as a charity. You can see if you’re set up correctly as a Charity Seller in My eBay. Go to the Account section of My eBay and select the Business Information link under Personal Info. To get set up appropriately, you need to create an eBay business account and onboard as a charity following the steps listed on this page.

I'm selling on eBay for my charity. Why am I receiving invoices to pay donations?

This can happen if your eBay selling account was not registered as a charity. You can see if you’re set up correctly as a Charity Seller in My eBay. Go to the Account section of My eBay and select the Business Information link under Personal Info. To get set up appropriately, you need to create an eBay business account and onboard as a charity following the steps listed on this page.

Want to attract new donations from eBay buyers and sellers?

Boost your fundraising potential by setting up your charity to receive donations through community selling and checkout donations. Tap into eBay’s always-on giving engine to help achieve your fundraising goals. Every pound collected on your behalf goes to you as unrestricted funds. Leverage our powerful global marketplace to activate buyers and sellers. Over 85,000 charities have benefited from our vibrant giving community—is yours one of them?

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