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How to Sell for Charity Guide

Use this step-by-step guide to support your favourite charity when you sell on eBay.

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Donation Delivery Policy

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Frequently Asked Questions

Here are answers to some commonly asked questions about eBay for Charity.

How do I add a charity to my listings?

In the listing flow, select the option to “Donate a portion to Charity.” Select a charity from the list of options or search for a different charity. Select the percentage you would like to donate to charity. You can verify the charity and donation percentage on your item by checking the information included in the item description. Note: The charity you select will be notified of your listing according to its account preferences and has the right to request an item cancellation if it prefers not to benefit from your listing.

Why was my charity listing removed?

There are many reasons that a listing might be removed. See the original email you were sent or contact customer service to find out why. There are two charity-specific reasons that typically apply:

  1. The charity may ask eBay to remove an item listed on their behalf
  2. The charity’s account has been closed by the PayPal Giving Fund

Are there any item or category restrictions for charity listings?

Yes, there are some limitations on what items and categories can be included in an eBay for Charity listing. The “Mature Audiences” category may not be used, and offering items such as raffle or lottery tickets is prohibited. For a complete list, please go to Rules about Prohibited and Restricted Items.

Also, the non-profit that you select has the right to request an item cancellation if they prefer not to be associated with your listing.

What if the buyer doesn’t pay or returns the item?

We will not collect the charity donation until the buyer has paid. If a return is completed before we collect the donation, the donation will be automatically cancelled. If your donation was already collected by PayPal Giving Fund, you can request a refund from the PayPal Giving Fund Community Care Team. If your donation has been delivered to the charity by the PayPal Giving Fund then you will need to contact the charity directly to request a refund. You can check the status of your outstanding donation payments and pay your invoices from your Donation Account Dashboard.

Can I also use Gift Aid with my eBay for Charity donation?

Yes. Gift Aid is one of the easiest ways to make your donation tax effective. Using Gift Aid means that for every pound you give, the charity will receive an extra 25p from the government.

Simply log into PayPal Gift Aid to make your declaration. When your charity item sells, provided you pay more in UK income or capital gains tax than you’re asking charities to claim back in each tax year, the PayPal Giving Fund will collect the Gift Aid from the government and pass it on to your chosen charity.

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